Cancellations, no-shows and late arrivals, oh my!

calendar clockOne of the more challenging parts of running a service business is deciding how to handle last-minute cancellations, missed appointments and late arrivals. I aim for a thoughtful fairness. The new policies are below. I’m usually happy to be flexible about the policies when illness or emergencies strike. No doubt, if we’re working together, you will be someone who is respectful of my time, so this won’t be an issue.

Cancellation Policy

I understand that unanticipated events happen occasionally in everyone’s life. In my desire to be effective and fair to all clients, the following policy will be honored.

Failure to cancel prior to 2 hours before the start of the appointment time will result in charge for 50% of the scheduled appointment price. 

Ideally, you’ll give me closer to 24-48 hours notice when possible. I trust your judgement and consideration. Should I need to apply the cancellation policy, you will be invoiced via email and this amount must be paid prior to your next scheduled appointment.

Late Arrivals
If you arrive late, your session may be shortened. You will be charged the full amount of the scheduled session.

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